I found out that the EZ rental facility closed at 8pm and i wouldn't be there until 10pm. My travel plans got delayed which caused me to arrive in Philly after 8 p.m. I needed a rent car in Philadelphia and i booked through Kayak. I gave Kayak a chance and it was a mistake. My 1st time using Kayak and will be my last. I just don’t think we will try them again because we had such a bad experience at pick up which delayed our travel by at least 2 hours. The car was fine and the return process was a breeze. I’m not sure if they were having an off day or what, but there were many upset customers in the building that day. Then we had to wait in the line of cars again to leave. We have to back up and park, go in, and wait another 30+ minutes to get the mistake fixed. We are finally at the front of the line of cars and drive up to the gate to leave, and the lady says someone on their end goofed up because it says we are returning the car on the same day in the computer. We then wait in line to leave with the car because they are so slow at letting people out of the gate with the cars. Got our contract signed pretty quickly and just had to wait for the car which would be brought to the front of the building. We walked in and we were the only customers. Pun intended - steer *far* away from AVIS, they will literally leave you stranded. The entire experience, top to bottom, was the single most abysmal experience I've had with a consumer-facing business in my life. So I sat in the LaGuardia AVIS for 45 minutes while *AVIS WAS ON HOLD WITH AVIS.* The replacement car was dirty. The only number they had to call was the roadside assistance number we had called. After several calls, they agreed to give me a new car - after they confirmed they had the old one in their posession. After getting to the airport, they had no idea who I was. We had to leave for home the next morning, so I didn't have time to argue.
50 miles away to LaGuardia airport to get a new car. Finally, they tell us they're sending us an Uber and taking us.
After a couple hours we followed up, and found they had simply never done anything to help us get a new car. Then they came and towed the car, telling us they'd get us a new car. First they told us to go get the tire replaced ourselves. We called AVIS from our rental house 150 miles from home - it takes at least 30-40 minutes to get roadside assistance on the phone, BTW - and they couldn't have been less helpful. I filled the tire twice before I realized it. AVIS gave us a car with a nail in the tire.
0 kommentar(er)
